In January 2020 we carried out our first Client Survey. The response rate exceeded expectations and we would like to thank you for taking the time to complete it. The results were compiled by Geoff Dooley of XLVets. There were very interesting findings. A summary of them include
- The practice is growing with clients in every bracket from one year to clients being the second generation with the practice.
- Our client base is broad—from dairy, beef, suckler, sheep, equine, calf rearers and pig clients.
- Clients value convenience, level of service and technical excellence.
- The average rating from 1-10 on whether you would recommend us to a neighbour or friend was 9.
- 89% of clients rated the quality of clinical calls very as high quality or high quality.